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•  Delivery & Return

  Shipping Policy

  How Does The Delivery Process Work ?

  1. Once Our System Processes Your Order, Your Products Are Inspected Thoroughly To Ensure They Are In Perfect Condition.
  2. After They Pass Through The Final Round Of Quality Checks, They Are Packed And Handed Over To Our Trusted Courier Partners.
  3. Our Delivery Partners Then Bring The Package To You At The Earliest Possibility. In Case, They Are Unable To Reach Your Provided Address Or At A Suitable Time, They Will Contact You To Resolve The Issue.

  How Are Items Packed ?

  We Package Our Products In Corrugated Boxes, Which Are Covered With 3 Layer Protection. Each Individual Product Is Packed In Bubble Wrap While Fragile Items Like Bottles Are Safely Secured With Additional Bubble Wrap. We Pride Ourselves On The Quality Of Our Packaging.

  What Is The Range Of Locations To Which Souq Al Buhair Ships It’s Products ?

  We Shipped Our Products Pan India!

  My Order Has Been Shipped, How Can I Track It ?

  Once Your Order Has Been Dispatched, You Will Receive An Email And SMS With Tracking Details.You Can Track The Status Of Your Order Within 24 – 48 Hours After Your Order Is Dispatched From Our Warehouse.Following Are Some Of Our Trusted Courier Partners: eKart Logistics, BlueDart, Delhivery, Xpressbees, Ecom Express, DTDC & Shadowfax

  What Is The Estimated Delivery Time ?

  It Takes 3-7 Business Days To Deliver The Order Once Order Has Been Dispatched.Though We Keep 95% Of Our Catalog In Our Inventory, Certain Products Need To Be Sourced Directly From The Brand Itself So That We Can Live Up To Our Promise Of Providing Fresh, Non-expired Products.

  Are There Any Shipping Charges Applicable To My Order ?

  We Have Dynamic Shipping Charges – Depending On Carts Total Weight/Dimension Charge Is Applied To All Orders Below ₹1999, While There Is Free Shipping For All Orders Above ₹1999.Package Weight Must Be Below 1000GM Eligible For Free Shipping .

  Note: Please Take A Video/Photos While Opening A Order You Received We Need It If Anything Goes Wrong With You Order Between Journey Of Our Warehouse To Your Doorstep, If You Find Order Is Damaged Or Intact Please Do Not Accept The Order Delivery .

  Disclaimer: Any Complaints Related To Product/Delivery Should Be Brought To Our Notice Within 48 Hours From The Time Of Delivery.

  Help

  Give us a shout if you have any other questions and/or concerns. Email: support@souqalbuhair.com Phone: +918755551188 WhatsApp: +918755551188

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